Please review the following policies and contact us if you have questions before making a purchase.
In order for products to be eligible for return, you must contact us within 7 business days from date of delivery.
Please inspect your items when they are delivered. You must contact us within 7 business days from date of delivery if anything in your order is missing or damaged for replacement requests to be fulfilled.
All returned items are subject to a 25% restocking fee.
The customer will be responsible for any shipping fees for returned items.
Shipping charges associated with your original order will not be refunded.
Returned items must be free of damage, in the condition in which they were received, and in the original packaging with all supporting documentation included. Returned items that arrive in any other condition may be refused.
How to Return
Please complete and submit the Return Merchandize Authorization (RMA) in your online account within 7 business days from date of delivery. You will receive a response with instructions for return within 2 business days.
Make sure to include a detailed description as to the reason you are returning the item.
Provide pictures of all items being returned. This will protect you from being held responsible for any possible damage that could occur during the return shipping process.
Once your return items have been received and inspected, your refund will be processed, minus any applicable fees, and returned back to your original payment method.
Should you decide to cancel your enrollment in our Subscription Program, you must submit a cancellation request from within your online account or call us at 423-349-2957. Your cancellation request must be received 24 hours prior to your renewal date whether it is online or via telephone.
Cancellation requests received less than 24 hours before your next scheduled payment will be processed and shipped, however, your payments and deliveries will cease thereafter.